Last Updated: 29 March 2026
At Lytii, we take your privacy seriously. This Privacy Policy explains how Lytii (“we”, “us”, or “our”) collects, uses, discloses, and safeguards your information when you visit our website (lytii.com) and use our full fibre broadband services.
Lytii is a telecommunications provider based in the United Kingdom, dedicated to providing reliable, full fibre broadband to residential and business customers. Lytii is a subsidiary of Ivx Group, registered in England and Wales (Company No. 17080224). Registered Address: Suite 70, 60 Tottenham Court Road, London, W1T 2EW, United Kingdom. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Lytii is the data controller.
1. Data We Collect
We collect information when you sign up for our broadband, contact us, or browse our site. This includes:
- Your name, address, and contact details.
- Payment information.
- Usage data (how you use your connection).
2. How We Use It
We use your data to:
- Provide and manage your broadband service.
- Bill you and process payments.
- Improve our services and website.
- Send you important service updates.
3. Sharing Your Data
We only share your data with trusted partners (like engineering companies for installation or payment processors) to provide our service. We never sell your data to third parties for marketing.
5. Security
We use industry-standard security to keep your data safe.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
4. Your Rights
Under UK law, you have the right to access, fix, or delete your personal data. You can also object to how we use it.
8. Cookies
Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our site and allows us to improve our service. You can set your browser to refuse all or some browser cookies, but this may affect the functionality of our website.
9. International Transfers
While we primarily store and process data within the UK, some of our third-party service providers may be based outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are in place.
6. Contact Us
If you have questions, email us at privacy@lytii.com. For support, email help@lytii.com. For legal questions, email legal@lytii.com.